PROBLEM? TELL US!
If the guests had any problems in your hotel, you should make an apology and enable them to describe the problem. In this way, the guest receives satisfaction because hotel special attention devoted to his problem, he will not be angry.
On the other hand, the hotel gets new experience and the ability to prevent repeating of the problem.
This feature is located at the bottom of the Home page, this icon:
The basic layout of the survey is as in the pictures below.
You can request the design of your choice.
All forms sent by guests come to one or more email addresses selected by the hotel.
The responsible person receives a warning alarm and responds immediately to the problem.
See VIDEO.